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At ila we want you to enjoy your products as soon as possible, so we aim to ship your orders within 24 hours. We work with trusted courier partners to ensure the shipment is in safe hands.

UK Delivery

Cost: £5. Free delivery on orders over £75.

You will usually receive your order in between 3 to 5 working days.

Europe & International Delivery

Cost: £25

PLEASE NOTE: Importation of cosmetics is prohibited in Spain unless you hold an import license issued by the Spanish Ministry of Health.

Delivery Times:

Orders to Europe are delivered in between 5 to 10 working days. Please note there may be some minor delays to Europe. Orders to all destinations outside of Europe are delivered in between 5 to 10 working days. Please be aware, this does not include any delays that may occur in customs.

Customs

Whilst we do everything we can to ensure customs clearance of your order, we advise that you check with your local customs before importing anything into your country that may be stopped or have charges applied. ila will not be liable for charges in the case of your shipment being stopped, charged for or disposed of at customs.

 

Returns

Upon receipt of the goods you must inspect the goods and you will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Procedures. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Services on the following number (open 9.00am - 4.30pm, Monday to Friday) +44 (0)1608 677 676 or email info@ilaskin.co